Delivery & Returns

What Shipping Methods Are Available?

All UK orders are sent first class via Royal Mail. Orders to be delivered elsewhere in the world are sent by air mail.

Do You Ship Internationally?

Whale & Bird ships worldwide! 

How Long Will It Take To Receive My Order?

We try to get all orders sent out the same working day that they are placed, with the majority of orders being sent out within 24 hours. Occasionally it may take a little longer to get things sent out, but if that is the case we will be in touch to let you know. 

Once sent out, orders within the UK will usually arrive within 1 or 2 days while orders to other countries will typically take 3-5 days. 

Can I Return A Product If I Am Unhappy With It?

We are more than happy to exchange or refund an item if you are unhappy with it as long as it is in the same condition it was sent. Please note that it is the customers responsibility to pay for postage and make sure the item is returned to us.

Any unanswered questions? Contact Us